A REASSURING lifeline for hundreds of people living independently in their own homes is celebrating its first year of operation.
Family-run Artemis Domicilliary Care has been offering home care for loved ones since it was formed five years ago. Now it is celebrating the success of its round-the-clock response service.
The bespoke response service is for those who may be disabled, frail, or elderly, and others who need a little extra help or reassurance that allows them to live independently in their own homes.
It is already making a huge difference to families, with hundreds of people across Carlisle district benefitting from the flexible response service.
The response service combines both telecare and on site support in the event of any emergency.
Artemis staff supply and fit alarms and sensors in the home which are directly linked to operators who respond to any emergency day or night.
Alarms go through to a dedicated team of call handlers who are based at the firm’s James Street control centre in Carlisle.
Teams of qualified care staff are also on hand across the wider area to provide direct assistance and deal with personal care emergencies when clients call for help. Artemis services are flexible, from emergency response calls to full care packages, to help tailor care to every individual service user.
Stacey Kelton, Assistant Manager of Artemis, heads up the response service.
“We launched our response service in spring last year because we wanted to offer a local service for local people,” said Stacey.
“We wanted to provide that personal touch. They can press that button and know that there are local people who are answering and picking up their call for help”.
The response service is available to anyone over the age of 18.
“It is a reassurance for many families who live away who want to know their loved ones have someone close by,” said Stacey, whose mother-in-law Louise is the Registered Manager of Artemis Domiciliary Care.
The response service is also helping people return home after a stay in hospital. Through consultation with medical staff, eligible service users receive the response service free of charge for two weeks and can consider longer term options once they have settled back at home.